The Short Version (plain English)

A quick summary for convenience – this is not the full policy. The sections below are what actually govern, and if the summary and the full policy ever seem to disagree, the full policy controls.

We collect what we need to do your job.

Your contact details, the project and property information for your filing, and payment information. We’re not building a profile on you or tracking you around the web.

Your filings become public. Period.

This is the big one. Liens and notices get mailed, served, filed, or recorded – so the names, addresses, project details, and amounts in them are shared with recipients and government offices, and once recorded they become public record that can’t be made private.

We don’t sell your data.

We don’t sell your personal information or use it for targeted advertising. We share it only with the vendors and parties needed to prepare and file your documents – things like mailing services, recorders, and the owners or contractors on your project – and where the law requires.

Texts are opt-in.

If you opt in to text messages, you can stop anytime by replying STOP. Opting out of texts won’t affect the order updates you’ve asked us to send another way.

You have privacy rights.

Depending on your state, you may be able to access, correct, or delete your information. Contact us and we’ll handle your request as the applicable law requires.

The full policy below has the details – what we collect, who we share it with, and how to exercise your rights.

1. Introduction and Scope

This Privacy Policy explains how SFV-LLGC, LLC, doing business as “LienNow” (“LienNow,” “we,” “us,” or “our”), collects, uses, shares, and protects personal information when you visit our website, request or use our services, or otherwise communicate with us. It applies to information we handle in connection with our lien, notice, document-preparation, mailing, recording-coordination, research, and administrative services. This Policy is part of, and incorporated into, our Terms and Conditions of Service.

Because our services involve preparing and submitting documents that are mailed, served, filed, or recorded, some information is disclosed to third parties and may become part of the public record. Please read the “Public Records” section below carefully.

2. Information We Collect

Depending on how you interact with us, we may collect the following categories of information:

• Information you provide directly: your name, business name, role, mailing address, email address, and phone number; account login information; and the details you submit for a job, such as project and property information, owner and contractor names, contract and invoice amounts, dates of work, and supporting documents.
• Payment information: billing details and the information needed to process payment. Card and bank details are generally collected and processed by our third-party payment processors, not stored by us in full.
• Property and project research data: parcel, ownership, legal-description, recording, tax, and assessment information drawn from public records, government and recorder databases, title sources, and third-party data providers.
• Information collected automatically: when you use our website, we and our service providers may collect device and usage information such as IP address, browser type, pages viewed, and referring pages, through cookies and similar technologies.
• Information from third parties: information from vendors, public records, and parties involved in your project (for example, owners, contractors, or title companies).

3. How We Use Information

We use personal information to:

• Provide, process, and complete the services you request, including preparing, mailing, serving, filing, and recording documents.
• Research property, ownership, and project information needed for your documents.
• Process payments, invoice you, and collect amounts owed.
• Communicate with you about your orders, account, deadlines, billing, and service updates, and respond to your inquiries.
• Maintain records, provide proofs of mailing and delivery, and support customer service.
• Operate, secure, and improve our website and services, and comply with legal obligations and enforce our Terms.

4. How We Share Information

We do not sell your personal information, and we do not process it for targeted advertising or for profiling that produces legal or similarly significant effects. We share information only as described below:

• Service providers and vendors: mailing and certified-mail providers, e-recording vendors, process servers, notaries, title and property-data sources, payment processors, and technology and cloud providers, who process information on our behalf to deliver the services.
• Parties involved in your project and filings: owners, contractors, subcontractors, suppliers, lenders, title companies, recorders, government offices, and courts, as necessary to prepare, deliver, serve, file, or record your documents.
• Legal and safety purposes: to comply with law, subpoenas, or government requests; to enforce our Terms; and to protect the rights, property, or safety of LienNow, our customers, or others.
• Business transfers: in connection with a merger, acquisition, financing, reorganization, or sale of assets, consistent with this Policy.

5. Public Records Notice

A central feature of our services is preparing documents that are mailed, served, filed, or recorded. Information contained in those documents – including names, addresses, project and property details, and claim amounts – is disclosed to recipients and to government offices, and once recorded or filed may become a public record that is accessible to third parties and cannot be made private. You are responsible for confirming that information you submit for filing or recording is appropriate for public disclosure.

6. Cookies, Analytics, and Global Privacy Control

Our website uses cookies and similar technologies for functionality, analytics, and to remember your preferences. You can control cookies through your browser settings. Where required by law, we honor recognized universal opt-out signals, including the Global Privacy Control (GPC), as a request to opt out of any sale of personal data or targeted advertising. Because we do not sell personal data or serve targeted advertising, these signals will not change what we share, but we recognize them where applicable.

7. Communications and Text Messaging

By providing your contact information, you agree that we may contact you by email, phone, mail, and customer portal about your orders, account, and the services. If you opt in to text messages, message and data rates may apply, message frequency varies, and you may opt out at any time by replying STOP or by contacting us; reply HELP for help. We obtain any consent required for automated or marketing text messages separately from this Policy, and opting out of texts will not affect service-related communications you have asked us to send by other means.

8. Data Retention

We retain personal information for as long as needed to provide the services, maintain business and transaction records, resolve disputes, enforce our agreements, and comply with legal, tax, and recordkeeping obligations. Retention periods vary by record type; documents that have been filed or recorded may be retained as part of our service records and may separately exist in public records outside our control.

9. How We Protect Information

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential.

10. Your Privacy Rights

Depending on your state of residence and the applicable law, you may have some or all of the following rights regarding personal information we control: to confirm whether we process your information and to access it; to correct inaccuracies; to delete it; to obtain a portable copy; and to opt out of the sale of personal data, targeted advertising, or certain profiling. Because we do not sell personal data, serve targeted advertising, or conduct such profiling, some of these opt-out rights may not apply to our processing.

To exercise a right, contact us using the information in the “Contact Us” section. We will verify your request as required by law and respond within the timeframe the applicable law allows (for example, within 45 days under several state laws, subject to permitted extensions). If we decline a request, you may, where the applicable law provides, appeal by contacting us; we will inform you of our decision on any appeal. We will not discriminate against you for exercising your rights.

11. Sensitive Information

We do not seek to collect sensitive categories of personal information (such as government identifiers, financial account numbers beyond what is needed to process payment, or similar data) except as necessary to provide the services you request. Where a state law requires consent to process or sell sensitive data, we will obtain that consent as required and we do not sell sensitive personal information.

12. Children’s Privacy

Our website and services are intended for businesses and adults and are not directed to children. We do not knowingly collect personal information from children under 13 (or a higher age where required by law). If you believe a child has provided us information, please contact us so we can delete it.

13. Third-Party Websites and Services

Our website and communications may link to third-party sites and services that we do not control. This Policy does not apply to those third parties, and we are not responsible for their privacy practices. Review their policies before providing information.

14. Changes to This Policy

We may update this Policy from time to time. When we make material changes, we will update the Effective Date above and post the revised Policy on our website. Your continued use of the services after the changes take effect constitutes acceptance of the updated Policy to the extent permitted by law.

15. Contact Us

To ask about this Policy or to exercise a privacy right, contact us at:

LienNow

One Towne Square, Suite 1470

Southfield, MI 48076

Email: info@liennow.com